ISO 20000:2018 Information Technology Service Management System " New ISO/IEC 20001-1: 2018 will replace its previous edition, which will cease to be valid on 09/30/2021. Transition period started on 09/30/2018Main changes introduced concern: incident management, service request management, availability management, service continuity management, service level management, service catalog management, capacity management and demand management have been distinguished; the prescriptive sections of the standard have been reduced so as to make the application of the service management systems easier for any organisation; the required documentation supporting the service management system have been reduced so as to make its definition more strictly aligned with the organisation needs; the design, build and transition process definition for the service has described more precise way. Main changes and improvements The standard has been rewritten to guarantee service management integr...